Terms & Conditions

When making a purchase, the buyer is agreeing to these terms and conditions set out below. If you have any issues or concerns, contact us on colourfulchaosair@hotmail.com.

Most items should arrive in 2 to 8 business days depending upon freight carrier and the distance from Sydney, Australia. ALL paints and accompanied products are non-returnable, it is up to the purchaser to be aware of what he or her is purchasing and the correct use of the products, all paint products (non-water based) have a PDF from the manufacturer regarding correct use posted on the website, it is therefore up to the user to be aware of the correct use. Please contact us prior to purchase if extra information is required.

Insurance

We are also not legally responsible for damaged paint freight or any other damaged freight, it is up to the customer to select insured freight in the checkout procedure. Given there is any damaged freight claims where (Insurance) has been selected that all claims are with Sendle Post NOT Colourful Chaos Air. You will need to take photos of the following: The Packaging, The Parcel Label and the damaged item. After the photos have been submitted, we contact Sendle and they take over.

Delivery Options

Australian orders shipping to states within Australia and country locations will be shipped via Sendle for all non-flammable products including water-based products such as Createx and Autoair, lost freight is unusual but possible due to volume within the post system, given this situation the post tracking label will be supplied for the purchaser to pursue. Rates are subject to change without notice.

Here's How to Return Your Item

We are required to be contacted by email prior to any returns: colourfulchaosair@hotmail.com. For Returning Orders (Wrong Item sent) Please return via Australia Post, all returns must be approved via email first and accompanied with an invoice of sale. If you have ordered the wrong product then the item is non-returnable unless approved, required to be in brand new condition and in original packaging.

There will be no return charge if incorrect item was sent. Please allow up to 14 days for us to receive and process your return. We will credit the value of the product including freight and tax if applicable to your next order or simply freight the correct item at our cost after receiving the incorrect product in re-sellable condition. To assure fast, accurate processing of your return, be sure to make a copy of your original order that came with the merchandise and enclose it with the returned merchandise. Use the original packaging if possible and remove or cover the original shipping label. Seal the package securely with tape, not string.

Sales Tax

Colourful Chaos Air is required to charge applicable to g.s.t within Australia on every item shipped.
All prices are inclusive of GST already.

Warranty

All goods that are covered by a manufacturer warranty will be upheld via Colourful Chaos Air within the warranty period. The item will be directed to the appropriate manufacturer for approval of either re-supply or to be repaired to the manufacturer’s specifications by the approved repairer. Issues will be dealt with promptly; it will therefore only be delayed by the repairer. If the product is proven to be damaged by the purchaser, then it is the right of the manufacturer to refuse repair in which case freight will be charged to the purchaser, you may be asked to provide credit card details first where freight is involved, therefore the goods will be held until payment is received.

ADDITIONAL TERMS

Force Majeure

Colourful Chaos Air shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, Labor disruptions, shortages, supplies or raw materials, severe weather conditions, or any other circumstances or cause beyond the control of Colourful Chaos Air in the conduct of its business.

Cancellation

Any cancellation must be approved by Colourful Chaos Air, and may be subject to restocking and other charges.

Complete Agreement

The terms and conditions in Colourful Chaos Air forms, acknowledgments, quotations, invoices and website sales terms and conditions are incorporated herein by reference, and constitute the entire and exclusive agreement between customer and Colourful Chaos Air